“I still buy, but now I also steal. You have forfeited your right to my loyalty. And maybe you’re too lost and beaten to care, and even more likely it’s too late to matter, but for a few minutes I’m going to pretend that neither of those things are so. I’m going to pretend that you’re still capable of awareness and reason, and in a spirit of truth that you long ago stopped deserving, while I’ve still taken little enough to list, I’m going to tell you exactly what I have stolen from you, and why.”
The list is interesting, and includes things that are out of print, artificially available in only one country, or just old, crappy, and overpriced.
http://www.furia.com/twas/twas0503.html
Wake up guys – this is what your best customers think of you.