Attn: Dyson, Inc.
“I have purchased a number of household appliances, more than a few of them made by the Dyson corporation, and never have I been so embarrassed about any of them as I am about this Dyson DC16. I am embarrassed for myself that I didn’t immediately return this unit after trying it out the first time, instead giving you the benefit of the doubt. I am embarrassed for you that you produced it and sold it as a functional appliance, sullying the reliability of your brand.
During the first year I had this handheld vac, never once did a full charge of the battery last more than 5 minutes. When it got down to less than 3 minutes, I spoke to your support representatives, who told me that the charger was probably defective, and sent me a new one. That helped for a short period of time, and I lived with it.
However, I’ve reconsidered. I no longer want to own this device. Its complete inadequacy at the task for which it was designed plagues me, and I am sufficiently disgusted with it that I cannot bear to pass it on to someone else. Nor am I willing to just throw it in the garbage – it is not worthy to even contribute to landfill somewhere.
I am therefore left with no choice but to return it to you. Please do as you see fit.”
